Shipping Policy

The Claws and Paws Collective

At The Claws and Paws Collective, we’re committed to getting your pet essentials to you as quickly and smoothly as possible.

Order Processing

Orders are typically processed within 1–3 business days.

Please note:

• Orders are processed Monday to Friday (excluding public holidays)
• Processing times may be slightly longer during busy periods, sales, or holidays
• Once your order has been processed, it will be prepared for shipment

Shipping Times

Estimated delivery times are:

United Kingdom

• 5–10 business days

International Orders

• 7–20 business days

Delivery times are estimates and may vary depending on:

• Your location
• Local customs processing
• Courier delays
• Seasonal demand or unexpected disruptions

While we do our best to ensure timely delivery, we cannot guarantee exact delivery dates.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

We may occasionally offer:

• Free shipping promotions
• Discounted shipping offers
• Special seasonal delivery promotions

Any applicable shipping charges will be clearly shown before payment.

Tracking Your Order

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Please allow 24–72 hours for tracking updates to appear.

Multiple Item Orders

As we work with multiple fulfilment partners, some orders may arrive in separate packages.

If you order several items, they may be shipped individually and arrive at different times.

This is completely normal and helps us deliver your products as efficiently as possible.

Delayed or Lost Shipments

While most orders arrive within the estimated timeframe, delays can occasionally occur due to:

• Courier issues
• Weather conditions
• Customs processing
• High shipping volumes

If your order appears delayed or has not arrived within the expected delivery window, please contact us and we will investigate with the shipping provider.

Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout.

We are unable to accept responsibility for orders delayed, lost, or delivered incorrectly due to inaccurate or incomplete address information provided at the time of purchase.

Customs, Duties and Taxes

For international orders, customs fees, import duties, or local taxes may apply depending on your country's regulations.

These charges, where applicable, are the responsibility of the customer.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to assist, but once an order has been processed or dispatched, changes or cancellations may not be possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact us via our Contact Us page and we’ll be happy to help.